You Gotta Plan...And You Gotta Believe

More Than A Plan, More Than a Dream: A Belief
Martin Luther King didn't just have a dream, he had a plan: marches, sit-ins, legislative advocacy.  But no amount of dreaming, and no amount of planning, could comfort him when the death threats rained upon him, when the Churches were bombed and the dogs set loose; no, in those all-too-frequent (if not constant) moments, he needed something else: belief.  Belief that was not always justifiable; belief that strained the bounds of credulity; belief that he almost certainly struggled to believe himself.  Yet that belief remained, and it resonated in the hearts and minds of the countless thousands that risked their lives for justice, and it resonated even in the hearts and minds of those who would prefer to look the other way--but couldn't, because the Civil Rights movement forced them to...forced them to believe that change was coming.

O, but it's so hard.  During the darkest days of the Cuban Missile Crisis, or the Battle of Britain, or the Civil War, or the American Revolution, or the myriad other events that shaped history, how many times did the way forward seem impossible, unthinkable?  How often were the best of plans laid to waste, the best thinkers proven wrong?  And yet sometimes, in the midst of strife--moments when all the roads to Justice have been washed away by a torrent of hopelessness--a path is forged.  It is a path that defies logic, that shouldn't work...and then somehow does.

What Do Our Customers Need?

I just finished reading a fantastic book titled Portfolios of the Poor: How The World's Poor Live on $2 a Day, a provocative look at how the poor actually related to and make use of financial services.  By meeting with hundreds of families every two weeks for a year, the authors were able to not only understand how much money they bring in per year--which is the number we usually hear of--but also what their cash flow looks like month-to-month.  As I've come to learn over the years, cash flow is king: it doesn't matter how much money you have, if the timing of inflows doesn't match the timing of outflows, you've got a problem!

Guest Blog Post: Mintaka Angell, Financial Coaching Fellow

While many students can attest to emphasizing service work on their college applications, it seems that this focus begins to slip soon after the "submit" button is clicked. The US Bureau of Labor Statistics, for example, recently found that overall levels of volunteerism were declining in America - with the lowest levels of service prevalent among 20-24 year olds. With raising college tuition and ever-increasing stress to conform to a specific set of criteria for the job market, it's easy to understand why fewer college students are finding the time to participate in social justice and change. However, there are several reasons that service is invaluable, no matter a student's situation.   Not only is it a personally enriching experience that deepens communal connections, fosters new friendships, and allows for each person to contribute towards positive change in their community, is also opens a series of perspectives vital for the next generation of leaders to understand. Here are five (5) reasons that service and social justice work are an irreplaceable component of every college student's education:

Applying The Business of Behavior Change…To CGF and Myself!

What Are We About?

I’ve thought long and hard about what Capital Good Fund is really about.  Yes, we provide financial services to low-income families and we often say that we are about financial empowerment.  But that’s about as imaginative as saying that Apple is about selling software and hardware. No, if you really want to explain why Apple is the most profitable company in the world, you have to understand that, in essence, they are in the business of delivering a magical experience to its customers.

Does that sound hyperbolic?  Like I’m just another Apple fanboy?  Maybe, but have you ever looked at the eyes of a child the first time she picks up an iPad and starts playing with it?  Have you ever considered why so many people spend so much money just to have a beautiful and functional object they can keep in their pocket or their backpack, even though there are equally good and cheaper alternatives out there?  Of course it’s because of advertising and consumerism—of course, but that’s missing the point.  And actually, irrespective of your opinion of the company and its products, the main point still remains: what Apple, or any other enterprise, produces and sells is not necessarily the same thing as what it’s about. As Simon Sinek puts it, people don’t buy what you do, they buy why you do it.

Financial Coaching Fellow Profile: Matt Hoisl

Matt Hoisl, a Junior at Providence College, is following in his father’s footsteps:  he too plans to enter the public accounting field, and he too is passionate about saving money. Given Matt’s interest in financial services in general, and empowering people in particular, the Financial Coaching Fellowship seemed like a perfect fit (it didn’t hurt that a friend of his had served as a Fellow and highly recommended it.)  That said, he had always been a numbers guy—more comfortable with data and spreadsheets than with people—so when he entered the Fellow training program he focused especially hard on the soft skills: interacting with clients, helping them set goals, being empathic, and leveraging the power of motivational interviewing techniques.

Mission and Revenue: A Balance

Money is King

Money is king, whether you are a for-profit, non-profit or government agency.  Without money you can't pay salaries, you can't pay the rent, and you certainly can't deliver products or services.  This is a truth that often masquerades as a dirty word in the social change sector...but it's still a truth.  Managing cash flow is the only way to keep the doors open at any organization.  I'd argue, however, that running a non-profit presents unique challenges, because not only do you need to meet payroll, you have to run programs for which it is inherently difficult to charge.

This creates a fundamental tension between the need to raise money and the need to change lives. How to maintain a balance between the two?  For me, it comes down to asking three questions every time we  make a decision: Will this have an impact on the client's life?  Will this make the client happy?  And will this bring in revenue?  These questions form a decision matrix: programs on which we lose money better have tremendous social impact; programs that don't have impact better make money; and regardless of what we do our customers better have a good experience.

Guest Post, Part 2: Muna Idriss, Coaching Fellow

This is part two of Muna's post.  You can read part 1 here.

Why Not Quit?

Now we’ve arrived at the $64,000 question: why doesn’t everyone just quit? There are certainly plenty of aids to help a person stop if they want to. Nicorette gum satisfies the oral fixation while also dosing the chewer with the nicotine equivalent of 1-2 cigarettes. NicoDerm uses a patch and a multi-week cessation program to wean smokers off the drug. Chantix and Wellbutrin act as agonists and antagonists to nicotine: they bind to nicotine receptors in the brain and are able to block nicotine from fully activating those receptors while also releasing small amounts of dopamine during the bind, similar to the effect nicotine has on the brain.

Regardless of the route, quitting smoking is an intense and personal experience. I, myself, thought the gum tasted foul and the patch was far too strong relative to the amount I smoked, causing dizziness, headaches and nausea. My ultimate issue with the Nico-product line most definitely was (and still is) the price. A week’s worth of patches costs around $40 and a 100-ct pack of Nicorette gum can cost upwards of $60. Considering the fact that NicoDerm advocates a cessation program that can take up to six weeks to complete and gum has a short “life span” in general, the immediate cost of these products far outweighed the cost of smoking. Ultimately, I was put on Wellbutrin (never tried Chantix), which worked out perfectly for me: I was able to quit after two or three cigarettes because smoking just didn’t feel the same.

There are caveats, however: Wellbutrin, like any antidepressant, has very serious and very real possible side effects; some of the ones I dealt with were heightened anxiety, suicidal ideation, and accelerated heart rate. Also, I am not technically prescribed Wellbutrin as a smoking cessation tool, and it is unlikely my provider would pay for it if I was (as most don’t), which would bump up the monthly cost from about $15 to as high as $250. Now, consider the 32.3% of smokers living below the poverty level and what their options are if they want to quit smoking: spend a month’s worth of groceries on smoking cessation tools or white-knuckle their way through quitting cold turkey.

Quitting cold turkey is an extremely unpleasant undertaking: there is a reason why only 3-10% of smokers are able to stop without help. As is often the case with any kind of substance withdrawal, the first 48 hours are the most harrowing. I was both fidgety and listless, as nicotine is chemically a stimulant but I had paradoxically conditioned myself to use cigarettes as a way to calm down. Now I was never calm, unless I was half-comatose. My every moment was either a mental fog or a splitting headache. I could barely be around people: I hated everything, snapped at everyone I came in contact with and the slightest whiff of cigarette smoke on my friends could incite a tidal wave of cravings. All the while, I knew that one cigarette would make it all go away. Just one. One can’t be that bad right? Only one, and then the rest of the pack will be for “emergencies”. Then, the “emergencies” started becoming more and more frequent, until I was back to my old routine. I don’t know if that’s how everyone backslides, but that’s how it generally happened for me.

Life After Smoking?

See, life is forever changed once you become a smoker. Putting down the pack is the easy part: the awfulness of withdrawal comes on with a vengeance but ebbs away eventually. It’s the challenge of living a life full of triggers that’s the hard part. The idyllic experience of watching a sunrise with a friend is accompanied by the wistful thought that, wow, a cigarette would make this experience all the more perfect. The soothing feeling of smoking is practically the stuff of daydreams during a hectic and stressful finals season. The awkwardness of being in a room full of smokers who are casually taking drags and gesturing with their smoking hands, all the while being more social than you, and thus making you feel all the more uncomfortable and left out.

The unfortunate truth about cigarette smoking is that the cigarettes are not the problem. The feelings of dissatisfaction, loneliness, and anxiety are. The reasons why smokers start are the same reasons why they can’t seem to quit. Of course it is unhealthy, but the human mind is myopic and melodramatic, prone to demanding satisfaction and comfort, no matter the cost. Smokers not only have to deal with this cognitive dissonance of the brain demanding something that ails the body, but also with an intense alienation from society. Smokers have to go outside and, in some places, designated areas a certain distance from doorways or buildings to smoke. People specify they do not want to date people who smoke. Even when I quit, I was a man without a country, so to speak: I could barely be around the group of people I related to and I still feel fundamentally misunderstood by the group that once ostracized me. When I talk to my parents about quitting, we might as well be having two different conversations: non-smokers do not understand the difference between being a non-smoker and being a smoker who stopped smoking.

My client and I were able to bond over this; our discussion about smoking cessation was not so much about the direct health or financial benefits, but rather about the psychic rewards of breaking a bad habit and shaking off a dependence which happened to be both expensive and unhealthy.  So rather than demonize smokers for behavior they are well aware is detrimental, let’s try to be compassionate and to understand that there must be deeper issues at play if a person is willfully paying hard-earned money to poison themselves. Tackling those deeper issues, examining what ails the human spirit rather than judging the behavior symptomatic of that ailment, is what will empower people to throw that pack in the trash and leave smoking in the past.